![]() The plumber, Mick, was friendly and helpful, most welcome in my home, and efficient in identification of likely cause and he addressed it (leaf material - never before - in a downpipe). ![]() I chose the next day having mopped up again and with small sandbags in place.Arrival in relation to the booked time was given and updated. ![]() My problem and my anxiety received a careful hearing, and a service was offered that day or the next as I felt necessary. I decided to give Optimised Plumbing Services a first try, and I am glad I did.They had a polite and friendly (real) person to take my call not just " leave a message". After mopping up, and the floor remaining dry overnight, the water returned the following day.I then tried two of my "regular" plumbers who could not even put me on their books for a visit for over a week to (just) investigate. In the midst of downpours in Sydney, I came home one evening to find a shallow pool of water in a third of my kitchen with no apparent tracking to a sink, a drain, the bathroom, a roof leak or an outside door.
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